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The three questions that sell the new range
Two minutes before opening, in the words of your top associates
0:00 2:05 1×
Forge for Customer Success 实时读取您的 CRM 与支持平台,为 CSM 在健康分、扩展信号、续约风险与 QBR 准备上提供辅导,以 NRR、客户留存、价值交付时间衡量。
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每位 CSM 手里握着 40-80 个账户。不可能为每一次 QBR 做准备、捕捉每一个流失信号、跑完每一次扩展动作。Forge 是全天候的 CS 教练,在正确的账户、正确的时刻,浮现正确的动作。
Forge 读取健康分、使用趋势、支持工单、合同日期,针对每个账户浮现对应的动作,而非通用 CS 手册。
基于您的扩展动作、续约 playbook、QBR 模板训练。每位 CSM 都可化身团队中最佳 CSM。
摒弃 CSM 满意度调查。Forge 证明每一次辅导为哪个账户带来了哪种成果。
Sometimes the moment calls for a 90-second flashcard. And sometimes for a role play before a difficult conversation. The coach reads the moment and pushes the right format or the user asks for the one they need. 15+ activity types today, including these:
Film it, the coach checks it. Film a kitchen, a shelf or a workstation. The coach checks it against your standards and says what to fix.
Practise before the real thing. 导师、评估者或情景演练, 在真实对话、实时演示、监管访谈之前先练一遍。
Listen on the way. 讲座、访谈或问答音频格式, 在通勤、跨场地或 1:1 会议前收听。
Ask, and the coach answers from your content. Your methods, your procedures and your team's context, with the sources.
Remember what matters. 面向政策、剧本与产品的间隔重复卡片,为留存而设计,而非为完成率作秀。
The coach comes to you. A nudge at the right moment, before the meeting, the shift or the launch.
Every step moves the programme on. Each activity completed counts in the programme, and the coach suggests what comes next.
用您的 CS playbook、分级模型、续约流程与扩展标准配置每一位教练。Forge 让 CS 团队规模化扩展,无需克隆最佳 CSM。
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