Forge is live at Learning Technologies London, meet us at Booth H30 + keynote Thu 30 April at 11am, Theater 9. Book a demo →
CSMs juggle 40-80 accounts each. They cannot prep every QBR, catch every churn signal, or run every expansion play. Forge is the always-on CS coach that surfaces the right action on the right account at the right time.
usage trends, support tickets, contract dates. Surfaces the right play per account, not a generic CS handbook.
your renewal playbook, your QBR template. Every CSM becomes your best CSM at scale.
Sometimes the moment calls for a 90-second flashcard. Sometimes a role play before the difficult conversation. Sometimes a podcast on the commute. The coach reads the moment and pushes the format that lands, or the learner asks for the one they need. 15+ activity types today, more shipping every quarter.
Spaced-repetition cards on the policy, the playbook, the product. Built for retention.
flashcards · scratchcards · match-pairs
Pre-flight checks and FAQs for the call, the audit, the launch. The list adapts to the role and the moment.
checklist · FAQ
Drop-in assessments tied to the modules. Proof of knowledge, not proof of attendance.
quiz
Lecture, interview or Q&A audio formats, listen on the commute, between sites, or before the 1:1.
lecture · interview · Q&A
Slide decks, manga-style animated explainers, AI avatar videos, ready to present at the QBR, ready to broadcast across the org.
slides · animated video · AI avatar
Tutor, assessor or role play, practise the difficult conversation, the live demo, the regulator interview before the real one.
tutor · assessor · role play
Configure each coach with your CS playbook, your tiering model, your renewal process, your expansion criteria. Forge makes your CS team scale without cloning your best CSM.
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