Forge is live at Learning Technologies London, meet us at Booth H30 + keynote Thu 30 April at 11am, Theater 9. Book a demo →

For Hospitality

HACCP, service, safety, coached in every shift

Forge for Hospitality turns your brand standards, HACCP audits, site safety protocols and service scripts into always-on coaches that show up exactly when they matter, pre-shift briefing, mid-service check, post-incident review.

The hospitality problem

Your service standards only exist in the training manual.

Kitchen HACCP, front-desk scripts, housekeeping SOPs, site safety protocols, hospitality teams sit through them on day one, then rely on memory for the next 12 months. Forge closes the gap between the training binder and the shift.

How Forge makes you win

Coaching in rhythm with the service.

Pre-shift ready

90-second pre-shift briefings pushed to every team member, per site, per service. Replaces the paper sheet on the fridge.

HACCP and safety natively. Kitchen audits

allergen handling, site safety walkthroughs, fire drills. Forge templates are built for the frameworks hospitality regulators check.

Measured in audit scores and guest NPS. Forge proves which coaching moved your brand standard audit score and your guest satisfaction per site.

Format

The coach picks the format that fits.

Sometimes the moment calls for a 90-second flashcard. Sometimes a role play before the difficult conversation. Sometimes a podcast on the commute. The coach reads the moment and pushes the format that lands, or the learner asks for the one they need. 15+ activity types today, more shipping every quarter.

Drill cards

Spaced-repetition cards on the policy, the playbook, the product. Built for retention.

flashcards · scratchcards · match-pairs

Quick reference

Pre-flight checks and FAQs for the call, the audit, the launch. The list adapts to the role and the moment.

checklist · FAQ

Quiz

Drop-in assessments tied to the modules. Proof of knowledge, not proof of attendance.

quiz

Podcast

Lecture, interview or Q&A audio formats, listen on the commute, between sites, or before the 1:1.

lecture · interview · Q&A

Slides & video

Slide decks, manga-style animated explainers, AI avatar videos, ready to present at the QBR, ready to broadcast across the org.

slides · animated video · AI avatar

Live practice

Tutor, assessor or role play, practise the difficult conversation, the live demo, the regulator interview before the real one.

tutor · assessor · role play

Ready to hit new levels of performance with Forge?