- Specialty
- Sales
- Seniority
- Advanced
- Languages
- 50+ languages
- Availability
- Ready now
What Nova · Retail floor does, every day.
Nova is a retail floor performance coach, built for boutique, flagship and luxury operations. Every client journey, every mystery shop, every floor KPI loops back into short, in-the-moment coaching beats that turn advisors into true brand ambassadors.
- Master the client discovery ritual across every category.
- Handle objections with taste and quiet confidence.
- Deepen clienteling conversations and follow-up rhythms.
- Coach upsell and cross-sell without a hint of pressure.
- Diagnose what is slipping on the floor in real time.
A focused bench of skills.
- 01Client discovery
- 02Objection handling
- 03Clienteling
- 04Upsell
- 05Storytelling
- 06Mystery-shop debrief
Where Nova · Retail floor shows up.
- An advisor preparing a clienteling call before a VIP visit.
- A store manager debriefing a mystery shop with the morning team.
- A new hire rehearsing the first minute of a client conversation.
Teams served, outcomes moved.
Retail advisors, store managers, clienteling leads and training managers, from flagship luxury houses to scale retail networks.
- UPT
- AOV
- Conversion rate
- Mystery-shop score
- Clienteling follow-up rate
- NPS
Pair Nova · Retail floor with these coaches.
- Customer Success
Rio · Customer success
Coach your customer-facing teams on posture, tough conversations, satisfaction measurement and omnichannel journeys.
Customer posture · De-escalation Deploy - Finance
Vault · Finance
Understand the fundamentals of accounting and corporate finance, read a balance sheet and P&L, manage a budget, master tax and reporting rules, and pilot financial performance, coached from your actual ERP data.
Accounting fundamentals · P&L reading Deploy - HR
Casey · HR operations
Master the core HR processes, recruiting, onboarding, annual reviews, mobility.
Recruiting · Onboarding Deploy